Return & Refund

If items you have purchased do not meet your expectations, including items that are defective, damaged or not as described, you can request a refund or exchange within 14 days from the date of delivery by emailing our customer service: info@huggwaii.com

(a) return

To be eligible for a return, please confirm the following:

-The items to be returned remain unused, undamaged, unwashed and in the original packaging with the original label.

-You pay for the return. Items that do not meet the above criteria cannot be returned.

Customers have 14 days from the date of receipt to change their mind and return the items without giving a reason. huggwaii.com must issue a refund. You can request a return by contacting us at info@huggwaii.com. After receiving the return, you will receive a refund to the customer's account. The shipping costs will be billed to the customer at most once (including returns). Consumers will not be charged for restocking for returning the product.

Our general return address:
Address: Warehouse 19, Lane 7, North Dening Road, Caohe Village Industrial Zone, Qiaonan Street, Panyu District, Guangzhou
Tel: 135 2786 0880
Recipient Name: Xin Kong
(Please contact info@huggwaii.com for the closest return address in your area.)

(b) Refunds

We'll email you once we've processed your refund or exchange.

Refunds will be made within 3 working days of receiving your return. After verification, please check your account.

There may be a slight delay in your return request as we usually process it twice a week. If you have any questions, please contact info@huggwaii.com. We will answer you as soon as possible.

(c) cancellation

You can cancel your order before your item is shipped. Please contact us at info@huggwaii.com if you want to cancel your order.

Shipping damage claims

We are proud of our products, but we cannot control the shipment. In some extreme cases, the item you receive may be damaged in transit. So please check the item when you receive it in good condition. If the accident really happens, please provide us with the photo or video and contact us at: info@huggwaii.com

Note:

-We’ve partnered with Seel to provide shipping protection. If you purchased Seel Shipping Protection at checkout, you are eligible to file a claim if your package experiences any of the following issues during transit::

  • Delivery delays
  • Lost packages
  • Damaged packages

You may file a claim with Seel with the shortest being within 7 days of delivery. Claims submitted after this period will not be accepted.
For full coverage details, please visit: Seel Protection Details

How to file a claim: After purchasing shipping protection, you will receive a confirmation email from Seel. Simply follow the link in that email to access the claim submission page, or click the claim portal here: Resolution Center

-Customized products (such as lettering) do not accept returns and exchanges unless there is a product quality problem.